COVID-19 SHIPPING UPDATE
Due to COVID-19 customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process orders. Our team is doing their best to process orders in a timely manner.
You will be notified by email as soon as your order is shipped. We greatly appreciate your understanding and patience.
Do also note that carriers have suspended Service Guarantees for all shipments from any origin to any destination. Please track your item, the information provided from the carrier has the most up-to-date location of your parcel. If you have just received the tracking details, please allow 24 hours for tracking number(s) to activate. Our customer care team has no further information.
GENERAL SHIPPING + CURBSIDE PICKUP
We are Open for Curbside Shopping Now!
See locations and details HERE.
P.O. BOX ADDRESS SHIPPING
We now ship to P.O. box addresses. To ensure that orders being sent to a P.O. box and rural addresses get to their proper destination, please include a physical street address or highway number with your order. Do note that items over a certain weight may not be able to be shipped or only be available for pick up at the local courier pick up depot. You will be contacted by a customer service represented if this is the case.
Free shipping is valid for ground service only on all orders over $99+ or $49+ for qualifying small items such as Face Masks and Wallets before shipping, taxes and rebates across Canada with the exception of British Columbia, Alberta, Newfoundland and Labrador, Manitoba, Prince Edward Island, Nunavut, Yukon and the Northwest Territories.
If eligible and qualified for Free shipping, it will reflect in the checkout page automatically.
Shipping is not waived on Door Crasher deals, promotional offers, low-profit items ending in 0.96 & 0.97.
Orders will be shipped via Canada Post Standard Ground, we strive to offer the best possible service. If an applicable alternate shipping option is available you may be entitled to an upgrade at our discretion.
You will receive an email with your order tracking number as soon as it becomes available. Please do check your spam/junk mail in the event the email was accidently flagged.
You can also click on Track My Order located under the My Account section at the bottom right area of any LuggageCity.ca web page. You must be logged into your LuggageCity.ca account to be able to see your order status. Please note that tracking may not be available for up to 24 hours after your order has been shipped.
Alternatively, you may also track your package directly by visiting the website of the carrier (e.g. UPS, Purolator, Fedex, Canada Post) and using the tracking ID number provided to your order. This tracking ID number can be found in the confirmation email you received when your order was shipped as well as in your My Account under your order history.
Once your order leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. If the arrival of your order has been delayed for over 7 business days please contact us and one of our customer service representatives will contact the carrier to report a lost package.
We do not refund shipping costs, please refer to our Customer Service Returns page for further information.We are not responsible for any package returned to us due to a typing error in the shipping address.
Orders are normally processed the same day if received by 4:00pm EST time Monday - Friday. In some cases, order turnaround times can take up to 5 business days. If you need your order by a certain date, please reach out to our Customer Care Line Toll-free at 1-833-662-7233 or email us at email@example.com and we will confirm a delivery date.
Estimated transit time after your order is shipped (Ground Shipping):
- Calgary: 5-7 business days
- Charlottetown: 5-6 business days
- Edmonton: 5-7 business days
- Fredericton: 5-7 business days
- Halifax: 4-6 business days
- Hamilton: 2-4 business days
- Happy Valley: 7-9 business days
- Iqaluit: 7-9 business days
- Kitchener: 2-4 business days
- London: 2-4 business days
- Moncton: 4-6 business days
- Montreal: 2-4 business days
- Ottawa: 2-4 business days
- Quebec: 3-5 business days
- Regina: 4-6 business days
- St. John's: 6-8 business days
- Toronto: 2-3 business days
- Vancouver: 5-8 business days
- Victoria: 6-8 business days
- Whitehorse: 8-10 business days
- Windsor: 2-4 business days
- Winnipeg: 4-5 business days
- Yellowknife: 7-9 business days
United States Of America (USA)
Estimated transit time after your order is shipped.
- Xpresspost - 3 to 6 business days
- Expedited Parcel - 5 to 11 business days
- Standard Tracked Ground Shipping - 8 to 13 business days
We use the following carriers to deliver our orders:
If you have any questions or concerns, please contact us Monday - Friday 10:00am - 6:00pm Eastern Time. Holiday hours vary.
Local: (905) 851-2001 ext. 29 / Toll-free at 1-833-662-7233
DAMAGED / UNDELIVERED ORDER
*The billing and shipping information must be the same on your order. If any issues arise a customer service representative will contact you to resolve it. Shipping time may vary on select online only & special order items. Orders received after 4pm Eastern Time will be processed the following business day. Orders placed over the weekends will only be processed on the following business day. Orders placed over the Holidays, special Promotional Events, severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services extending the processing and shipping time. We thank you for your understanding and patience. All shipping details are approximate as given by the respective shipping services and are not guaranteed.