Verage Warranty & Repairs

Terms and Conditions

VERAGE's warranty is applicable solely to the initial purchaser or the recipient of the Product as a gift.

- The warranty duration is indicated on the warranty card enclosed within the Product and/or detailed in the list of Product features available on our official website.

- Coverage under the warranty is exclusively for manufacturing defects and excludes damage resulting from misuse, negligence, accidents, abrasion, exposure to extreme conditions, solvents, acids, water, normal wear and tear, or transport-related damage (e.g., by airlines).

- Warranty repairs must be conducted exclusively at an approved Verage service centre ("Service Centre"). If the warranty is global, you have the flexibility to have your Product repaired at any Service Centre worldwide.

- Repairs carried out by unauthorized entities will render this warranty void.

- All costs associated with transporting the Product to a Service Centre, including packaging, shipping, and applicable taxes, are the responsibility of the customer.

- For warranty service at a Service Centre, you must present the duly completed warranty certificate or the original purchase receipt.

- The Service Centre will assess whether the issue falls within VERAGE's warranty coverage. If applicable, you will be informed whether the Product will be repaired or replaced, with all associated expenses covered by VERAGE.

- In the event that the Product is to be replaced and is no longer available, VERAGE will substitute it with a comparable product. In such cases, VERAGE is not liable to compensate the customer for any price difference or if a similar product is unavailable.

- The warranty provided herein is limited to the value of the Product.

- Manufacturing specifications may change without prior notice.

- If the Product is not under warranty, as determined by the Authorized Repair Agent, any agreed-upon repairs or associated freight costs will be borne by the owner.

- Product locks are designed to prevent accidental opening and may not necessarily deter theft, breakage, or unauthorized entry by airline or airport personnel or government authorities.

- Immediately inspect your Product after handling by anyone other than you. If damaged during transit, file a claim with the transit company (insured against product damage) at the arrival location, if possible, before clearing customs.

Submit a Repair Request

Kindly provide the following information to service@luggagecity.ca so we can assist you effectively:

1. A brief description of the damage to your item

2. The size of your item

3. Product name (if known) and colour

4. Multiple photos of the item, including front, back, and a close-up of the damaged area
5. A copy of your purchase receipt (showing the date, store, and amount of purchase)
6. A photo of the interior label: this may be a metal plate with the serial and model number (Briggs & Riley), or a white label/tag with numbers (similar to a shirt tag), usually located inside the case (Samsonite, American Tourister, High Sierra, Air Canada Crew)
   

Once we receive the above details, our team will review your request and get back to you with the next steps.

While we typically aim to respond within 48–72 hours, please note that response times may be longer due to a high volume of inquiries.

Alternatively, you are more than welcome to bring your product in-person for assessment at the location provided below.

We look forward to assisting you with your repair request. If you have any further questions, please don’t hesitate to reach out.