Briggs & Riley Lifetime Guarantee

Briggs and Riley is the only luggage company that offers a true lifetime guarantee. In the unlikely event that your bag needs to be repaired, they are here for you.

Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed, no questions asked.

The 'Simple as that' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. They will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.

Naturally, their guarantee does not cover cosmetic wear or cleaning due to odours or stains, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.

If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.

Submit a Request

Kindly provide the following information to service@luggagecity.ca so we can assist you effectively:

1. A brief description of the damage to your item

2. The size of your item

3. Product name (if known) and colour

4. Multiple photos of the item, including front, back, and a close-up of the damaged area
5. A copy of your purchase receipt (showing the date, store, and amount of purchase)
6. A photo of the interior label: this may be a metal plate with the serial and model number.
   

Once we receive the above details, our team will review your request and get back to you with the next steps.

While we typically aim to respond within 48–72 hours, please note that response times may be longer due to a high volume of inquiries.

Alternatively, you are more than welcome to bring your product in-person for assessment at the location provided below.

We look forward to assisting you with your repair request. If you have any further questions, please don’t hesitate to reach out.