General Repairs
If you wish to repair your luggage out of warranty we also offer minor and moderate repairs for other brands:
Zipper Repair
We repair stuck or broken zippers, replace missing zipper tabs, and fix minor damage to zipper teeth, ensuring your luggage closes securely.
Tear and Patch Services
Fixing rips and tears to enhance the longevity of your luggage.
Wheels, Handle and Corner Guard Repairs
Addressing issues with wheels and handles only if no new parts are needed, missing rivets or screws.
Submit a Repair Request
Kindly provide the following information to sevice@luggagecity.ca so we can assist you effectively:
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A brief description of the damage to your item
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The size of your item
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Product name (if known) and colour
- Multiple photos of the item, including front, back, and a close-up of the damaged area
- A copy of your purchase receipt (showing the date, store, and amount of purchase)
- A photo of the interior label: this may be a metal plate with the serial and model number (Briggs & Riley), or a white label/tag with numbers (similar to a shirt tag), usually located inside the case (Samsonite, American Tourister, High Sierra, Air Canada Crew)
Once we receive the above details, our team will review your request and get back to you with the next steps.
While we typically aim to respond within 48–72 hours, please note that response times may be longer due to a high volume of inquiries.
Alternatively, you are more than welcome to bring your product in-person for assessment at the location provided below.
We look forward to assisting you with your repair request. If you have any further questions, please don’t hesitate to reach out.
