Samsonite Warranty/Repairs

Repair Policy

Your luggage has a warranty which covers manufacturing defects in workmanship and materials, not repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or anything that happens beyond the warranty period. The warranty is utilized through the authorized repair centers. We will determine whether the damage is due to a manufacturing defect or not. If it is a manufacturing defect, we will repair your luggage or order you a replacement bag if something is unable to be fixed. If it isn't a manufacturing defect, we will contact you with an estimate before making any repairs to your luggage.

Submit a Repair Request

Kindly provide the following information to sevice@luggagecity.ca so we can assist you effectively:

1. A brief description of the damage to your item

2. The size of your item

3. Product name (if known) and colour

4. Multiple photos of the item, including front, back, and a close-up of the damaged area
5. A copy of your purchase receipt (showing the date, store, and amount of purchase)
6. A photo of the interior label: this may be a white label/tag with numbers (similar to a shirt tag), usually located inside the case (Samsonite, American Tourister, High Sierra)

Once we receive the above details, our team will review your request and get back to you with the next steps.

While we typically aim to respond within 48–72 hours, please note that response times may be longer due to a high volume of inquiries.

Alternatively, you are more than welcome to bring your product in-person for assessment at the location provided below.

We look forward to assisting you with your repair request. If you have any further questions, please don’t hesitate to reach out.

Limited Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

For items purchased within California on or after July 1, 2023, this warranty will not commence until the date the item is delivered.

Frequently Asked Questions