Frequently Asked Questions Repair Warranty

The warranty period of Samsonite product varies from 2-10 years. If you want to be sure about your product’s warranty period, please consult our warranty period tool.

For a warranty service, you will need the original receipt of purchase and a duly stamped warranty card / interior label.

If the composition of product ID looks like the one on the image below(right side), this luggage was manufactured before 2007.

In order to distinguish the wheels on your suitcase, check the position of the logo. On the front side, you have the right and left wheel of the top shell. On the back side, the right and left wheel of the bottom shell.

Spare parts will be billed if product is no longer under warranty or defected by airline damage. Parts will be billed at a reasonable cost. A fixed handling/inspection cost will be charged along with the price of the spare part. Please take into account that spare parts may not be available for ALL collections. For some (older) collections we may no longer have parts available.

Spare parts are not acquired for every single line we have manufactured. If product is covered under our warranty, we will be glad to assist you to re-order if parts are available in coming 3-6 months.

Our warranty covers only material and production defects. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).