How do I return an item?

RETURN POLICY

EXTENDED RETURN PERIOD FOR YOUR HOLIDAY SHOPPING

Holiday Gifts purchased from November 15, 2017 to December 24, 2017 that fall outside our regular 14 day return policy can be issued a return authorization up until January 12, 2018 (valid only for shipments made in Canada, US orders are not eligible for refunds or exchanges). Please read below for further details regarding our shipping policy.




If you are not fully satisfied with your purchase please contact us before bringing an item in-store or shipping an item to us for return. You may contact us at 905-851-2001 x 29 or e-mail us at sales@luggagecity.ca to request for a return authorization. All online purchases require a return authorization prior to being returned in-store or couriered back to our warehouse.

Refunds and exchanges will be processed only if the item is undamaged, unused in its original condition, with its original tags, unopened packaging and original receipt, up to 14 days from the date of receiving. Items marked Final Sale or ending in 0.96 cannot be returned or exchanged. Refunds will be credited in the manner in which the payment was made. If applicable, the original shipping charge is non-refundable. Items that do not comply with this return policy will be sent back to you.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If the item was purchased during a free shipping promotion, the cost of the initial shipment (lowest ground service cost) will be deducted from the refund. If your item was never picked up and returned to us, it will be treated in the same way as a standard return.

To return your purchase by courier, please contact us at sales@luggagecity.ca for a return authorization. Please allow 1-3 business days for a customer care representative to answer back. Once you receive your return authorization by email, simply print it and attach it to your package. You may ship your package by your carrier of choice. Returns received without a return authorization will be shipped back.

You will be contacted via email as soon as the return has been processed.

We value our customers and will do everything we can to make it right.

Thank you.

Luggage City
Customer Service
+1(905) 851-2001 ext. 29
Monday - Friday 10 am - 5 pm Eastern Time (Holiday hours vary)
sales@luggagecity.ca