How do I return an item?



If you are not fully satisfied with your purchase please contact us before bringing an item in-store or shipping an item to us for return. You may contact us at 905-851-2001 x 29 or e-mail us at sales@luggagecity.ca to request for a return authorization. All online purchases require a return authorization prior to being returned in-store or couriered back to our warehouse.

Refunds and exchanges will be processed only if the item is undamaged, unused in its original condition, with its original tags, unopened packaging and original receipt, up to 14 days from the date of receiving. Final Sale merchandise cannot be returned or exchanged. Refunds will be credited in the manner in which the payment was made. If applicable, the original shipping charge is non-refundable. Items that do not comply with this return policy will be sent back to you.

Refunds do not include shipping. We will pay for the shipping only if the merchandise is defective or damaged in shipping. To return your purchase by courier, please contact us at sales@luggagecity.ca for return details. Please allow 1-3 business days for a customer care representative to answer back. Once you receive your return authorization by email, simply print it and attach it to your package. You may ship your package by your carrier of choice. Returns received without a return authorization will be shipped back.

You will be contacted via email as soon as the return has been processed.

We value our customers and will do everything we can to make it right.

Thank you.

Luggage City
Customer Service
+1(905) 851-2001 ext. 29
Monday - Friday 10 am - 5 pm Eastern Time (Holiday hours vary)
sales@luggagecity.ca